Privacy Policy

Privacy Policy

Effective Date: 10 Oct 2024.

At Ahava Kitchenware And Plastics (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, https://ahavakitchenware.com (the “Site”), make a purchase, or interact with us online.

1. Information We Collect

We collect the following types of personal information:

  • Personal Information: When you register on our Site, place an order, subscribe to our newsletter, or engage in any activities on our Site, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.
  • Usage Data: We may also collect information about how you access and use our Site, including your IP address, browser type, pages viewed, and browsing behavior.
  • Payment Information: Payments made through our Site are processed by third-party services (such as mobile money or credit card processors). We do not store credit card details directly on our servers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including delivery and customer support;
  • Communicate with you regarding your orders, products, and promotions;
  • Personalize your shopping experience and improve our services;
  • Conduct analytics to improve the Site’s functionality and user experience;
  • Ensure compliance with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand user preferences, improve website performance, and serve relevant ads. You can choose to accept or decline cookies through your browser settings, though disabling cookies may affect certain functionalities of the Site.

4. Sharing of Information

We may share your personal information with third parties under the following conditions:

  • Service Providers: We may engage third-party companies to perform functions such as payment processing, website hosting, and order fulfillment on our behalf.
  • Legal Compliance: We may disclose your information where required by law or to protect our rights and the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your personal data may be processed in countries outside Uganda, including countries that may have different data protection laws. By using our Site, you consent to the transfer of your data to such countries.

7. Your Rights

As a user, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails.

8. Ugandan Data Protection Laws

In line with Uganda’s Data Protection and Privacy Act, 2019, we ensure that:

  • We collect and process your data only for lawful, specific purposes;
  • We maintain the confidentiality and security of your personal data;
  • You have the right to access, rectify, and request the deletion of your data.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site, and we encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: jethro95.aj@gmail.com
Phone: 0782 468264
Address: Mubende Town