Effective Date: 10 Oct 2024
Welcome to Ahava Kitchenware And Plastics (“we,” “our,” or “us”). By accessing or using our website, https://ahavakitchenware.com (the “Site”), you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using the Site.
General
By using this Site, you represent that you are at least 18 years old or have the legal consent of a parent or guardian. If you disagree with these Terms, please refrain from using our Site.
Products and Pricing
Product Descriptions: We strive to ensure the accuracy of product descriptions and images. However, colors and designs may vary slightly due to monitor settings or manufacturer updates.
Pricing: All prices are listed in Ugandan Shillings (UGX) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
Availability: Product availability may vary. We strive to keep stock levels accurate but cannot guarantee availability at the time of purchase. In case of an unavailable product, we will notify you and provide alternative options or issue a refund.
Orders and Payments
Order Process: Once you place an order, you will receive an order confirmation via email. Please review your order details carefully. If you need to make changes, contact us as soon as possible.
Payment Methods: We accept a variety of payment methods, including cash on delivery and mobile money payments. Payment must be received before the delivery of goods.
Order Cancellation: We reserve the right to refuse or cancel any order for any reason, including stock shortages, errors in product descriptions or pricing, or issues with payment processing.
Shipping and Delivery
Delivery Areas: We deliver within Uganda. Shipping fees and delivery times vary based on location.
Pickup: Customers can opt to order online and pick up from our physical store. You will be notified when your order is ready for pickup.
Delivery Delays: While we strive to ensure timely deliveries, we are not responsible for delays caused by third-party couriers, customs, or other unforeseen circumstances.
Risk of Loss: Once the order is delivered to your designated address or collected from our store, the risk of loss or damage passes to you.
Returns and Refunds
Returns: You may return products within 7 days of receiving your order if they are defective or damaged. The product must be unused and in its original packaging.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds will be processed through your original payment method.
Non-returnable Items: Certain items such as clearance products, personalized items, or items marked as non-returnable are not eligible for return or refund.
User Accounts
Account Creation: You may be required to create an account to make purchases or access certain features on the Site. You agree to provide accurate and complete information when creating your account.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use of your account.
Intellectual Property
All content on this Site, including text, images, logos, and product descriptions, is the property of Ahava Kitchenware And Plastics or our licensors. You may not use, reproduce, or distribute any content without prior written permission.
Limitation of Liability
To the maximum extent permitted by law, Ahava Kitchenware And Plastics will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or the purchase of our products.
Governing Law
These Terms are governed by the laws of Uganda. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the Ugandan courts.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the new Terms.
Contact Information
If you have any questions about these Terms, please contact us at:
Email: jethro95.aj@gmail.com
Phone: 0782 468264
Address: Mubende Town